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American Citizen Services
Emergency Information
The Consulate is open Monday through Friday,
8:30 to 12:30 and 1:30 to 5:30pm, except Portuguese and American holidays.
American citizens are welcome to visit the Consulate anytime during business
hours. For emergencies outside of business hours, American citizens can
always call the Consulate (296-282-216) to obtain the cell phone number of the
current Officer on Duty.
Jump to:
Reporting
Loss or Theft of Valuables
Replacing a Lost or Stolen Passport
When
you need money
Reporting Loss or Theft of Valuables
What to do first- Make A
Police Report:
All thefts and major losses should be reported
to the police as soon as possible. You should go to the headquarters of the
Policia de Segurança Publica (PSP) at the Rua da Alfândega in downtown Ponta
Delgada to file a police report. If you are outside of the Ponta Delgada area,
go to the PSP headquarters that has jurisdiction over the area where the items
were lost/stolen. The same procedure is applied in other regions throughout
Portugal. If you have lost your passport, identification documents and other
papers as well as personal effects, you will receive separate reports.
The report must be made in person. The police
will not accept a report by telephone or from someone else on your behalf. Most
police stations have English-speaking personnel; if you have difficulty making
yourself understood in English, call the Consulate’s Office of American Services
(296-282-216) for assistance in interpreting by telephone.
While it is unlikely that the thieves will be
arrested as a result, it is important that you report thefts to the police. The
police report is helpful and sometimes necessary in applying for the replacement
of airline tickets, passports, travelers' checks, etc. It is also useful for
supporting insurance claims.
Replacing a Lost or Stolen Passport
The Consular Section of the Consulate will
replace lost or stolen passports upon verification of your identity and
citizenship. The following items are needed in order to expedite your request
for a replacement passport:
Police Report: You
must first file a report with Portuguese police authorities that documents a
lost or stolen passport. Bring a copy of the police report to the Consulate.
Personal Identification:
Please bring documents to establish your personal identification such as a
driver's license, birth certificate, photocopy of the missing passport, and
expired passport.
Proof of citizenship:
A birth or naturalization certificate, or photocopy of your missing or stolen
passport constitutes proof of citizenship.
Photographs:
Please include two identical and recent full-face photographs taken with a white
or very light background measuring 2 inches x 2 inches (5cm x 5cm) with your
application. There are several photo shops in Ponta Delgada that can produce
photos the right size. They normally cost 10-12 Euros.
Cash: The fee for
replacing a passport is $85 dollars payable in Euros. No personal checks
When you need
money
Someone can transfer funds directly to
Portugal via:
• American Express:
To Send a Moneygram
- The person sending you a moneygram must go in person to his/her local American
Express agent. If in doubt, the sender should call tel. 800-926-9400 for the
address of his/her nearest agent. The sender should indicate the recipient’s
name and the city in Portugal where the moneygram is to be sent. Cash, Visa,
Master Card, Discover, and American Express are accepted. The Moneygram can be
made out in Euros or in U.S. dollar traveler’s checks.
To Receive a Moneygram
- The recipient should go to the designated American Express agent’s office with
his/her passport to receive the funds within 30 to 45 minutes from the time the
moneygram is sent from the U.S.
• Western Union:
To Send a Wire Transfer
- The sender may go in person to their nearest Western Union Agent, or request
the wire transfer by telephone by calling tel. 800-325-6000. The sender will
need to know the recipient’s name and the name of the city in Portugal where the
recipient is waiting to pick up the funds. The sender of the moneygram may pay
with cash, Visa, or MasterCard. All money transfers to Portugal are received in
Euros.
To Receive A Wire
Transfer - Western Union’s money wire transfers are received in Portugal
by the Banco Millennium BCP. Ten to fifteen minutes after the sender has a
confirmation of the money transfer, you may pick it up at the bank. As the
recipient, you must bring your passport as proof of your identity in order to
receive your funds. All Banco Millennium BCP branches are open Monday - Friday
from 8:30-15:00.
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